Create a More Satisfying User Experience

Your customer care organization is your most direct link with your subscribers. Make sure they have the information they need to do the best possible job of growing business and resolving problems in a timely and efficient manner.

• identify trends and patterns to better understand customer behavior and build loyalty
• monitor customer QoS, profitability and churn indicators and identify your target market for customer retention and up-sell campaigns
• validate warranty periods with daily reports on first time user initiations
• view detailed call detail records and QoS reports to help resolve customer issues more quickly

Return on Investment

Communication Service Providers are constantly looking at how to reduce the cost of providing services, how to attract new customer and how to retain their existing customers. With Ventraq, all of these attributes are accomplished by providing customers with a true self-serve solution.

Customers make their day-to-day service changes and additions without having to engage a customer service representative and when customers have more control of their network services, they are more satisfied with their service provider. By dramatically reducing customer requests of the service representatives, the service provider saves precious resources and costs.